Return & Refund Policy

Last Updated: [Insert Date]

We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within [30] days of receiving your order, subject to the conditions outlined below.

To be eligible for a return, items must generally be:

Unused and in their original condition.
In their original packaging, where applicable.
Accompanied by proof of purchase or order information.

Certain items may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions. Any applicable exclusions will be communicated before or at the time of purchase.

2. How to Request a Return

To initiate a return, please contact our customer support team at [Contact Email] and include:

Your order number.
The reason for your return.
Relevant photos, if the item arrived damaged, defective, or incorrect.

Our support team will review your request and provide further return instructions where applicable.

Please do not send items back to the sender's address without receiving return instructions, as this may delay the processing of your request.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.

We may request photographs or other information to help us assess the issue. Depending on the circumstances and applicable law, we may offer a replacement, refund, or another appropriate resolution.

4. Refunds

Once your return is received and reviewed, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow [5–10 business days] for the refund to appear, depending on your payment provider or financial institution.

Original shipping fees, return shipping costs, and other charges may be treated in accordance with our policy and applicable law.

5. Return Shipping Costs

Unless otherwise required by applicable law:

Customers may be responsible for return shipping costs for returns due to personal preference or a change of mind.
We may cover return shipping costs when an item is defective, damaged, or incorrect due to our error.

Please contact us before returning an item to confirm the applicable arrangements.

6. Late or Missing Refunds

If you have not received your approved refund after the expected processing period:

Check your bank or payment account.
Contact your payment provider.
Contact us at [Contact Email] if the refund is still missing.

We will do our best to assist you in resolving the issue.

7. Exchanges

If you would like to exchange an item, please contact us at [Contact Email]. Exchanges may be subject to product availability and applicable return conditions.

Where an exchange is not available, we may offer a refund or another suitable solution.

8. Statutory Consumer Rights

Nothing in this policy limits or excludes any consumer rights that cannot legally be waived under the laws applicable to your purchase.

If you are located in a jurisdiction that provides mandatory return, refund, repair, replacement, cancellation, or other consumer protections, those rights remain unaffected.